Check out this list of frequently asked questions to find the answer you're looking for.
Why do you do this?
"Two years ago I flew to Hawaii for $96 round trip. This year I flew to Bali for less than $400 round trip, and Oslo, Norway for $178 round trip. People kept asking me how I do it, so I decided to start sharing deals I find with all of you.”
— Chris Muhlestein
Founder, Pomelo Travel
What makes this different than other cheap flight websites?
- Only the best deals will make it to your inbox. We hate receiving emails from airlines notifying you of a sale only to realize that the sale only saves you $50. The deals we send are good.
- We search diligently for unadvertised sales, mistake fares, and price wars. These are deals you probably wouldn’t hear about otherwise.
- We don’t receive any commission for the deals we send out. We aren’t affiliated with any other airlines, online travel agencies, or websites. Why this matters: we are only motivated to help you get the best deal and help you book them. Often blogs or travel agents only send out deals from airlines or websites that are paying them, we search for all the deals.
- We care. We’re real people who love to travel and want to help you get out there for a decent price. We use the deals as much as anybody and are so excited when we hear you’ve booked your next trip because of these emails!
How much could a premium subscription save me?
Many happy subscribers have emailed us to let us know a premium subscription has saved them hundreds of dollars! Check out our reviews to learn more about the trips our subscribers have taken using our deals.
What kinds of deals should I expect?
We send deals to destinations all over the world departing from the USA. Usually the deals save subscribers $500+ per ticket or 50% off regular prices – only the best deals will make it to your inbox.
Will you send deals departing from my city?
We search for deals departing from every major airport in the US. One of the things that make us unique, though, is that we also search for deals departing out of smaller international airports. We’re excited to help you find a deal that saves you $500+ from the airport closest to where you live.
Of course, some airports have more deals than others. For example, if you live nearby huge hubs like LAX or JFK, you can expect more deals than if you live in Helena, Montana or Tulsa, Oklahoma. One of the tricks is being flexible enough to realize that if an unbelievable deal comes up in LAX or JFK, you can always buy a cheap flight to one of the larger hubs and still make the international flight, saving you hundreds of dollars.
Can I customize the deals I see?
Premium subscribers can customize their accounts to see deals departing out of specific cities all over the U.S. or customize even more specifically to only receive deals departing out of their preferred airports!
How do you alert us of the deals?
All of our deals are sent via email. It’s the most practical way to get all of the booking information to you — no need to sign into your account, just an email every time we find a deal.
How many emails should I expect?
Premium subscribers can expect somewhere between 25 and 40 emails per month, depending on what deals we find. If you’re a free subscriber, you’ll get a quarter of those deals. That said, this isn’t an automated service. We don’t send out deals unless they are great, so don’t expect us to meet some sort of artificial quota.
Do you offer domestic deals? (Deals traveling within the USA)
We are currently offering domestic deals out of a few select departure airports. Premium subscribers have the option to subscribe to these deals within their Pomelo Travel accounts!
Already a premium subscriber? Login here to start customizing!
Can I get alerts to a specific destination on specific dates?
We don’t have the ability to alert you when we find a deal to a specific location on specific dates – the requests would get overwhelming fast. With that said, we do send out a lot of alerts. No pressure on this, but your chances of finding something that could work for you are much higher if you subscribe to the premium email list. As a premium subscriber you’ll receive 4x more deals sent to your inbox than free subscribers.
Are you going to spam my inbox?
No! We send only the best deals. We treat your inbox like we’d want ours treated: only good deals and the occasional tip or sale.
Free subscribers will sometimes get other Pomelo news and offers – but not often.
Can I pause my subscription?
Yes! You can pause your subscription by logging into your Pomelo Travel account and visiting the “Account” tab. That way if you aren’t planning on traveling for a while, you can just pause your subscription until you are ready to start seeing deals again!
Do you send business class and first-class ticket deals, or just economy?
Occasionally we’ll send a deal in Business Class or First class, but not often. Most deals are economy.
Airlines make mistakes. How?
Yeah, despite technological advances, there’s still room for error. A few years ago Chris, Pomelo’s Founder, flew to Hawaii for $96 because of a computer malfunction. Humans make mistakes, computer systems don’t work, and you get the reward: really cheap airline tickets every once in a while.
Is my credit card information secure?
Yes, your payments are secure. Payments are processed by Stripe using AES-256 encryption technology, which is trusted by companies like Adidas, Best Buy, Facebook, and many others.
Can I cancel my premium subscription?
Yes, you can cancel your subscription by logging into your Pomelo Travel account, visiting the “Accounts” tab, and managing your subscription from there.
If you have any questions or run into any issues, please email us at [email protected].
30 Day Money Back Guarantee
If you do not find value in our service, you may request a refund during the first 30 days of your premium subscription. To cancel your premium subscription and request a refund send an email to [email protected].